Skip to main content

5 Valuable Ways to Make Customers for Life


Customers make or break your business.

And while companies focus their budgets and time on attracting new customers, they often lose sight of their most important asset: Current customers.

Companies across the U.S. are losing $62 billion per year due to poor customer service. Don't let that happen to your business.

5 Valuable Ways to Make Customers for Life

1. Start a Loyalty Program

Did you know that about 68% of loyal customers will join a loyalty program if offered?

Customer loyalty programs, sometimes called customer retention programs, effectively increase purchase frequency because they spur customers to buy your product or service more often.

2. Offer a Discount for Returning Customers

Everybody likes to save money.

So, tuck a coupon into the bag when you're ringing up a sale, and tell the buyer about it, so they don't miss it. Not only will these offer help improve your sales, but they'll help improve loyalty among customers.

According to Statista, 92% of consumers in the U.S. used coupons when making purchases last year.

3. Celebrate Your Customers

Recognizing your core and loyal customers goes a long way.

It might take a little more time than sending a quick email or phone call, but when you thank your customers from day one, you build momentum to help your business succeed.

Simple signs of gratitude include a handwritten note, a birthday card, giving back to causes close to your customers, noticing customers who go above and beyond, or offering a free service or product during a challenging time. 

4. Invite Customers to a Special Event

While online events seem to get the most fanfare, there is no replacement for face-to-face customer interaction.

That's why customer events drive loyalty. Everyone likes to be part of an exclusive group! 

Organize round tables with your company's executives or yourself if your business is small. Give them a sneak peek of what's coming next, or ask them for feedback on a new product or service. Another option is an after-hours client reception focusing more on guest entertainment than business goals.

5. Keep a Customer Communication Calendar

Whether you run a small or large business, initiative-taking communication should be a top priority.

Manage customer engagements and create opportunities to build brand loyalty. 

There are so many ways to reward and retain your loyal customers, and we can help! Contact us today to learn how we can help you, from loyalty cards and invitations to coupons and more! 

Labels:

Comments

Post a Comment

Popular posts from this blog

What Would Happen If You Put the Right Banner in the Right Place?

  Not every marketing tactic has to be big or complicated. Sometimes, it just needs to be seen. Here’s a look at how different types of local retailers might use banners this season, and what could happen if they placed the right one in the right place. Imagine This: A Pet Supply Store Near a Dog Park Business slows after the summer rush. The pet shop is tucked just off the main road, and most traffic goes right past the plaza without ever noticing it. The owner puts up a banner near the entrance to the nearby dog park. It reads: "Local Treats, Leashes & Toys – 2 Blocks Away →" It’s printed with a paw-print border and hung between two fence posts where pet parents can’t miss it as they head in or out. In just a few days, new customers start mentioning the banner. Some come in just to browse, while others sign up for the store’s loyalty program. It's not a huge campaign, but it works because it’s right where the audience is. Imagine This: A Boutique That’s Host...
Post a Comment
Read more

Should You Ditch Your Generic Templates This Year? (Spoiler: Yes.)

  If you’ve ever opened a brochure and thought, “Wait… haven’t I seen this before?” there’s a good chance you have. Generic templates get around. They’re the social butterflies of the design world: everywhere, with everyone, all at once. They’re convenient, sure. But they also create the kind of déjà vu that makes your brand blend right into the background. So, let’s talk about those templates you’ve been using “just until we have time to update this.” (Spoiler: it’s been three years.) Templates Were Designed to Be Easy, Not Unique There’s no shame in starting with a template. They’re fast. They’re accessible. They make you feel like a design wizard in minutes. But here’s the catch: templates were built to work for anyone. Which means they usually end up working for everyone. That postcard you like? Someone else likes it, too. Actually… a few thousand someone elses. Your brand deserves more than a layout designed for whoever clicked “download” that day. When “Good Enough” ...
Post a Comment
Read more

From Thank You to Sale: Using Print to Build Customer Loyalty

  Winning a customer is hard work. Keeping that customer is where real growth happens. Research shows it can cost up to five times more to acquire a new customer than to retain an existing one ( Harvard Business Review ). Yet too often, businesses focus on chasing the next lead while overlooking the ones they already have. Here’s the truth: a thank-you is more than courtesy. With the right strategy, it becomes the foundation of customer retention, keeping people engaged, loyal, and coming back again and again. Customer Retention Starts With Print Recognition Every customer wants to feel noticed. If they only hear from you when you’re selling, they’ll drift. Print gives you a chance to show recognition in a way that feels tangible. Imagine sending a card a week after a purchase: “We loved serving you! Here’s a reminder of what’s coming up next.” That single piece of mail not only thanks them, it tells them they matter. Loyalty Grows With Consistency One thank-you isn’t enou...
Post a Comment
Read more